Meravita Terms and Conditions
- Season — one manufacturing cycle of products. The manufacturing process Season-based. The products of one Season are manufactured and delivered at one time.
Winter months are December, January, February;
Spring months are March, April, May;
Summer months are June, July, August;
Autumn months are September, October, November.
- Customer service
- +372 775 2225 (in Estonian)
- +372 733 3155 (in Russian)
- Questionnaire – a questionnaire filled in by the Customer. Based on the answers to the questionnaire, a Custom Product will be manufactured for the Customer. The Customer can fill in the questionnaire in Meravita Health Portal, on paper or via telephone.
- Contract — the Order placed by the Customer serves as a Contract between the Customer and the Seller, whereas the Terms and Conditions form an inseparable part of the Contract.
- Meravita Health Portal — the website of the Seller: meravita.ee.
- My Meravita User Account or User Account – a self-service customer environment on the website of the Seller.
- Seller — AS Medical Pharmacy Group
- Business registry code — 12356191
- Address — Ülikooli 8, 51003 Tartu, Tartu maakond, Estonia
- E-mail — [email protected]
- Website — meravita.ee
- Bank account:
- EE052200221056950019 — Swedbank (HABAEE2X)
- EE571010220212121220 — SEB Pank (EEUHEE2X)
- EE207700771001084846 — LHV Pank (LHVBEE22)
- EE933300333709280005 — Danske Bank (FOREEE2X)
- EE701700017003483345 — Nordea Pank (NDEAEE2X)
- Package – Regular Subscription with a fixed monthly payment, which consists of different Products and/or Custom Products which vary throughout the Seasons.
- Custom Product – a Product which will be manufactured personally for the Customer based on the answers given in the questionnaire.
- Party — Customer or Seller separately.
- Parties — Customer and Seller jointly.
- Regular Subscription (Permanent Contract) – a Regular Subscription placed by the Customer, which will automatically extend at the end of the period if the Customer has not sent a written request to the Seller for terminating the Regular Subscription, following the deadlines for terminating the Contract. A Regular Subscription is for an unlimited period.
- Customer — a natural person who has concluded a Contract with the Seller or intends to do so.
- Order — an order placed by the Customer for purchasing the products. An order may be a single order or a regular subscription.
- Terms and Conditions — the general terms and conditions of the Contract, which are available at the Health Portal of the Seller at www.meravita.ee.
- Product — a Product or service offered by the Seller, which can be purchased as a single product or based on the Regular Subscription.
- Termination Fee – upon the termination of the Contract by the Customer, the Seller is entitled to request an additional Termination Fee from the Customer for terminating the Package. The Termination Fee covers the price list value of the Products, if the Customer has received more Products than the price list value of the Package.
- General Provisions
1.1. The present Terms and Conditions establish the conditions and procedure for ordering, selling and paying for the Products, also the rights, obligations and liabilities of the Parties.
1.2. The Terms and Conditions form an inseparable part of the Contract and are mandatory for the Parties from the effective date of the Contract.
1.3. In issues not regulated by the Terms and Conditions, the Parties will be guided by the valid legal acts of the Republic of Estonia.
1.4. When performing their contractual obligations, the Parties follow the principle of good faith and reasonableness.
1.5. The Seller is subject to the jurisdiction of the Republic of Estonia.
- Validity of the Contract
2.1. The Order placed by the Customer is regarded as a wish to conclude a contract. The Contract will be deemed concluded and will be valid together with the Terms and Conditions after the Customer has paid an advance payment or after placing an Order in a format allowing reproduction.
2.2. The Contract between the Customer and the Seller is concluded for an indefinite period.
2.2.1. If the Customer has placed a single order, the Contract will be deemed terminated after the Parties have performed their contractual obligations.
2.2.2. If the Customer has placed a Regular Subscription (Permanent Contract), the Contact will be automatically extended until the Customer submits a written application for the termination of the Contract. The Permanent Contract will be terminated after the final performance of the obligation of the Parties, taking into consideration the termination deadlines.
2.2.3. If the Customer has placed a Regular Subscription (Permanent Contract), the Contract will be automatically extended until the Customer submits a written application for the termination of the Contract. The Permanent Contract will be terminated after the final performance of the obligation of the Parties, taking into consideration the termination deadlines.
- Procedure for Ordering the Products
3.1. The Customer will get acquainted with the Products offered by the Seller and finds a suitable Product and order form (single Order or Regular Subscription), submits his/her personal and contact data and selects the method and place for the delivery of Products.
3.1.1. When ordering Custom Products, the Customer must fill in a Questionnaire after formalising the Order, based on which a personal composition of the Product will be determined for the Customer.
3.2. The Customer undertakes to get acquainted with the Terms and Conditions in Meravita Health Portal. The Customer can download the Terms and Conditions to his/her computer. The Seller is not liable for the damages caused to the Customer due to the failure of the latter to get acquainted with the Terms and Conditions.
3.3. After placing the Order, the Customer receives a confirmation with the details of the Order.
3.4. The Order will be prepared after the Contract enters into force. If the Customer placed a Regular Subscription, then the following monthly payments will be based on invoices the Seller sends via the channel selected by the Customer (e-mail, internet bank or regular mail).
3.4.1. If the Customer places the Order in a format allowing reproduction (on paper, via e-mail or telephone), the Seller starts preparing the Order on the day of receipt and without an additional confirmation from the Customer.
3.5. When the Contract enters into force, the Seller forwards to the Customer a notice about the confirmation of the Order and starts preparing the Order. Orders will be prepared based on the order they were received.
3.6. The Seller sends the Product to the Customer to the place of delivery indicated by the Customer. The Product will be delivered to the Customer in a way indicated by the Customer. The Seller is not liable for the delivery of the Order, if the Customer has provided inaccurate data. Within Estonia, the Products can be ordered to Itella and Omniva parcel machines, Omniva post offices or with Omniva Courier service to the address indicated by the Customer.
3.8. If the Customer wishes to receive the product to an address or parcel machine outside Estonia, the Customer must contact the Customer Service.
3.9. A Package will be ordered pursuant to the procedure established for Regular Subscriptions.
- Customer’s Rights
4.1. The Customer is entitled to order a Product from Meravita Health Portal according to the price list and Terms and Conditions established by the Seller.
4.2. The Product must correspond to the Order of the Customer and the properties described in the Contract and the Product Information Sheet.
4.3. The Customer is entitled to submit claims about the Product through the Customer Service.
4.4. The Customer is entitled to submit claims about the deficiencies of the Product within 2 (two) months of the receipt of the Product.
4.5. The Customer is entitled to check his/her personal details, also to amend or remove them from the register through the Customer Service or User Account.
4.6. The Customer is entitled to terminate or suspend the Contract by notifying the Customer Service about it before the date the Products of the next Season are sent for manufacture.
- Winter vitamins are sent for manufacture on 20 October.
- Spring vitamins are sent for manufacture on 20 January.
- Summer vitamins are sent for manufacture on 20 April.
- Autumn vitamins are sent for manufacture on 20 July.
4.7. When the deadline indicated in point 4.6 is adhered to, the Contract will be terminated at the end of the present Season and the Customer undertakes to pay for the Products of the present Season.
4.8. If the Customer does not adhere to the deadline indicated in point 4.6 and the Products of the following Season are already in manufacture, the Contract will be terminated at the end of the following Season and the Customer undertakes to also pay for the Products of the following Season.
4.9. If the Seller intentionally or repeatedly violates its obligations, the Customer is entitled to extraordinarily terminate the Contract, disregarding the deadline indicated in point 4.6. In this case, the Customer undertakes only to pay for his/her obligations which have occurred during the period preceding the termination of the Contract.
- Customer’s Obligations
5.1. The Customer undertakes to perform the requirements provided in the Terms and Conditions.
5.2. When formalising the Order, the Customer undertakes to submit the data necessary for the manufacture and delivery of the Product: first and surname, personal ID code, accurate address, telephone, e-mail address and the details for delivering the invoice.
5.2.1. If the Customer has ordered Custom Products, the Customer must also fill in the Questionnaire regarding his/her health, diet, etc.
5.3. If the Customer has submitted inaccurate or incomplete data when formalising the Order, the Seller cannot guarantee the performance of its obligations. When noticing an error, the Customer must contact the Seller at the first possible opportunity and do his/her utmost to correct the error.
5.4. Upon the receipt of the Product, the Customer undertakes to review the Product. If the Customer discovers that the Product does not correspond the requirements of the Order (including in terms of the quantity or properties), the Customer undertakes to immediately inform the Seller about it.
5.5. If the Customer does not inform the Seller about the deficiencies of the Product within 2 (two) months of the receipt of the Product, the Customer can no longer rely on the deficiencies of the product.
5.6. If the Customer has ordered a Custom Product, the Customer undertakes to accept the product which corresponds to the requirements. Since the Product is manufactured especially based on the peculiarities and needs of the Customer (a custom order), the Customer is not entitled to return the product, provided that the Product corresponds to the properties described in the Contract and in the Product Information Sheet. The obligation to accept the Product is also valid for Customers who have ordered a Package containing Custom Products.
5.7. The Customer undertakes to pay for an appropriate Product according to the price list established by the Seller. The Customer pays to the Seller for the Products periodically pursuant to the Contract chosen by the Customer. The Seller forwards the invoice to the Customer either via e-mail, regular mail or internet bank, as requested by the Customer. The Customer undertakes to pay the invoice by the payment deadline.
5.8. The Customer undertakes to use the Product only in the way described in the Product Information Sheet.
5.9. The Customer gives his/her consent to the Seller to forward his/her personal details such as the personal ID code, the date of the beginning and end of the payment disorder and the sum to AS Krediidiinfo and allows the processing of his/her per data for the purpose of taking a credit decision in the credit register managed by AS Krediidiinfo.
5.9.1. The Seller is entitled to forward the data of the Customer to AS Krediidiinfo, if the Customer has failed to perform his/her financial obligations arising from the present Contract.
5.9.2. Information about the terms and conditions of processing the Customer’s data by AS Krediidiinfo, the basis for and extent of forwarding the data are available on the website www.krediidiinfo.ee.
5.10. The Customer can get acquainted with his/her personal data processed by AS Krediidiinfo on the website www.krediidiinfo.ee.
5.11. The Customer undertakes to pay a fine for delay in the sum of 0.5% per unpaid sum per day. From the received amounts, the fines for delay will be deleted first, then debts and only then the current invoices.
5.12. The Customer is entitled to request the change, amendment and termination of processing of his/her personal data pursuant to the Personal Data Protection Act.
- Seller’s Rights
6.1. The Seller is entitled to change the price list by notifying the Customer about it at least 3 (three) months in advance. The changes will become effective since the moment of their publication in Meravita Health Portal.
6.2. The Seller is entitled to change the Terms and Conditions by notifying the Customer about it at least 14 (fourteen) days in advance. The changes will become effective since the moment of their publication in Meravita Health Portal.
6.3. If it is impossible to deliver the Product to the Customer due to inaccurate or incomplete personal data of the Customer who has ordered the Custom Product, the Seller is not obliged to make a refund because the Order is personal and the Product cannot be sold to other persons (since it is a custom order). The Customer also undertakes to pay for the Order manufactured for him/her.
6.4. The Seller is not liable for the damages caused due to the inaccurate data submitted by the Customer (including for the composition of the Product which is unsuitable for the Customer).
6.5. If the Customer fails to properly perform his/her payment obligation, the Seller is entitled to disclose the data of the Customer to third parties and publish it in credit register.
6.6. If the Customer intentionally or repeatedly violates his/her obligations, the Seller is entitled to extraordinarily terminate the Contract. In such case the Customer undertakes to pay for all the products that have already been delivered to him/her, and also for the Products of the next Season which are already being manufactured.
- Seller’s Obligations
7.1. If the Customer has made a prepayment for the Product or placed a signed Order, the Seller starts executing the Order.
7.2. The Seller undertakes to deliver to the Customer a Product which corresponds to the Order and the properties described in the Contract and in the Product Information Sheet.
7.3. The Seller undertakes to accept and document all claims submitted by the Customer and solve grounded claims within reasonable time.
7.4. The Seller undertakes to replace all defective Products. The Seller is only liable for manufacturing errors and other deficiencies which the Product had at the moment it was handed over to the Customer.
7.5. If the Customer who orders a Custom Product changes the quantities of the Product by himself/herself, the Product will be prepared manually and in this case the Seller is not liable for the effects of the Product.
7.6. The Seller undertakes to forward notifications to the Customer either via telephone, e-mail or SMS.
- Termination of Contract
8.1. The Customer is entitled to terminate or suspend the Contract by notifying the Seller about it in a format that allows reproduction before the date the Products of the next Season are sent for manufacture:
- winter (December, January, February) vitamins are sent for manufacture on 20 October;
- spring (March, April, May) vitamins are sent for manufacture on 20 January;
- summer (June, July, August) vitamins are sent for manufacture on 20 April;
- autumn (September, October, November) vitamins are sent for manufacture on 20 July.
8.2. When the deadline indicated in point 8.1 of the Terms and Conditions is adhered to, the Contract will be terminated at the end of the present Season and the Customer undertakes only to pay for the Products of the present Season.
8.3. If the Customer does not adhere to the deadline indicated in point 8.1 of the Terms and Conditions and the Products of the following Season are already in manufacture, the Contract will be terminated at the end of the following Season and the Customer undertakes to also pay for the Products of the following Season.
8.4. When terminating a Package Contract, the Customer undertakes to pay the Termination Fee according to the invoice issued by the Seller.
8.5 If the Contract concerns Products without a permanent contract, the Contract will be terminated after both Parties have performed their contractual obligations.
- Suspension of Regular Subscription
9.1. The Customer is entitled to suspend his/her Regular Subscription.
9.2. An application for the suspension of the Regular Subscription must be submitted to the Seller in a format allowing reproduction. The application must include the period of suspension from the Regular Subscription, the first and surname of the Customer, personal ID code and Customer reference number.
9.3. After the end of the suspension of Regular Subscription, the Regular Subscription will continue automatically without the additional consent from the Customer.
9.4. The beginning of the suspension of Regular Subscription cannot be earlier than the following Season, provided that the Products of the following Season have not been already sent for manufacture. If the Products of the following Season have been sent for manufacture, the suspension of this Regular Subscription can begin from the Season following the next.
- My Meravita User Account and Protection of Personal Data
10.1. The User Account allows the Customer to get an overview of his/her personal data, health indicators and Orders. The User Account can also be used for communicating with Meravita Customer Service and for submitting notices.
10.2. If an Order is placed, a User Account will be automatically created for the Customer in Meravita Health Portal. The details necessary for the use of the User Account will be sent to the e-mail address submitted by the Customer.
10.3. The visitors of Meravita Health Portal can register their User Accounts without placing an Order.
10.4. The user of the User Account of Meravita Health Portal undertakes to keep the data on his/her account updated and accurate.
10.5. The Seller is not liable for the transaction on the User Account if the password of the User Account has been disclosed to third persons.
10.6. All personal details of the Customer collected from the visits to Meravita Health Portal and the placement of Orders will be treated as confidential information.
10.7. The personal data submitted by the Customer when placing an Order will be entered into the customer register and will only be used for the performance of the Contract and for offering Products and services to the Customer.
- Procedure for Returning the Products
11.1. In 14 days of the receipt of the Product, the Customer is entitled to withdraw from the Contract and return the Product. However, only Products which are not with personal composition for the Customer can be returned.
11.2. If the Customer decides to withdraw from the Contract, he/she undertakes to return the Product(s) immediately but no later than in 14 days after the receipt of the Product.
11.3. If the package of the Product has been opened, the Product cannot be returned. The Product must be in original package for return.
11.4. For returning the Product, the Customer must submit an application to the Seller, indicating the first and surname of the Customer, the name of the returned Product, the amount requested for refund and the details of the bank account to where the refundable sum will be transferred to. The costs related to the return and replacement of the Product will be borne by the Customer.
11.5. If the original package of the returned Product is damaged, the Seller is unilaterally entitled to deduct the amount of the reduction in value of the Product from the refunded sum.
11.6. The Seller makes a refund to the Seller in 14 days since the receipt of the withdrawal application, provided that the Customer has returned the Product to the Seller within the given deadline. Transport costs will not be refunded.
- Disputes Between the Parties
12.1. Above all, disputes between the Parties will be solved by negotiations.
12.2 If the Seller has refused to solve the claim of the Customer or the Customer does not agree with the solutions offered by the Online Shop and finds that his/her rights are violated or his/her interests are damaged, the Customer may submit a claim to the Consumer Disputes Committee through the Consumer Protection Board or to the court. Submitting the claim to the committee is free of charge for the consumer and the value of transaction must exceed 20 euros. The consumer may submit the claim himself/herself or through a representative. The details of the Consumer Disputes Committee are available on the website of the Consumer Protection Board; in case of problems occurring in the Member States of the European Union, turn to the European Consumer Centre.
12.3. If mutual agreement is not reached between the Parties, the disputes will be solved in Harju County Court.
12.4. The Customer is entitled to submit his/her claim through the online shops dispute resolution system at http://ec.europa.eu/odr .
13. Promotional codes Terms and Conditions
13.1. Service provider:
Promotional codes are provided by AS Medical Pharmacy Group, located at 8 Ülikooli Tartu 51003, Tartu, Estonia Registry code 12356191.
13.2.1. PROMOTIONAL CODE – is a combination of letters and numbers that gives the User an opportunity to purchase the products and services available on Meravita.ee webpage at discount prices.
13.2.2. USER – is a physical person or a company. The person has to be an adult and a meravita.ee customer.
13.2.3. PRODUCT – Product or service sold on meravita.ee webpage.
13.3. Requirements for using the promotional codes:
13.3.1. Value of the promotional code is always fixed by AS Medical Pharmacy Group.
13.3.2. Promotional codes are issued to customers either on paper or in a digital format.
13.3.3. A promotional code can either provide percentage discount or be a fixed sum.
13.3.4. A user has a right to use a promotional code; Using a promotional code is not mandatory.
13.4. The procedure of using a promotional code:
13.4.1. Choose a suitable product and/or service from Meravita.ee online shop and add it to your shopping cart;
13.4.2. Go to the shopping cart.
13.4.3. Enter your personal code into the provided slot.
13.4.4. After entering your personal promotional code click on “Apply”
13.4.5. User sees the discount noted on the coupon immediately
13.4.6. The promotional code is valid only when when purchasing products and services at full price .
13.4.7. It is not possible to convert the promotional code into cash at the face value of the promotional code.